FAQs
Q: Where are you located?
A: Dublin, Ireland!
Q: Who makes all of the products?
A: Every product is designed, cut, sewn and packaged by Mantha Tsopanoglou in her little home studio! Her partner and some friends also help out with running and maintaining the website or photoshooting products on occasion.
Q: What materials are your crafts made from?
A: The materials we use are a mixture of vintage and new. Most of our crafts are made from 100% pure cotton fabric and Eco-felt. Although we use a wide range of materials depending on the project. Such materials are vinyl leatherettes, denim, polyester wadding (Dacron), polyester filling (Poly-Fil), wooden beads, Eco-glitter and more.
Mandatsic take pride in carefully hand making each craft with high quality materials to ensure a last long life.
Q: Can I wash the craft I purchased if it gets dirty?
A: Most of our crafts are preferably gentle wash. Air drying is recommended over machine drying. However, there are some products which is highly recommended not washable such us earrings with beads, sequins, glitter etc.
You can find more about care instructions in the "features" section of each product. To avoid any misunderstanding, please, read carefully!
Q: Do you take custom orders?
A: Yes, we accept custom orders but this is for limited items only. You can find which items are eligible for customisation in each item's description.
Q: Where can I find information about shipping?
A: You can find extensive information about shipping at Mandastic's shipping policy.
Q: What if I need my order rushed?
A: Sadly, at this time, We don't accept rushed orders.
Q: Do you ship outside of the EU?
A: You bet! Feel free to contact us at hello@mandastic.com for the best rates.
Q: Can I cancel an order I've placed but has not shipped?
A: Our cancellation policy lasts 15 days. If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable 10%. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For custom made orders or discounted products (sales), purchases are final. In order to cover our cost of materials and time, we cannot cancel order once they have been submitted. To avoid any misunderstanding, please read Mandastic's refund policy carefully.
Q: Can I return an item?
A: I know you will be smitten when you see your new purchase but if for some reason you are not happy, please email us RIGHT AWAY and we will do everything in our power to put a smile back on your face. We are all about smiles and happiness around here!
Q: How can I contact you with any questions/concerns/feedback?
A: You can email us at any time at hello@mandastic.com
"Thank you so much for visiting Mandastic! I am so happy you stopped by. I would love to answer any other questions you may have. Please email me at hello@mandastic.com or via the contact form." --Mantha